FAQ

Scentway Aroma Diffusers

1, What is the difference between the Scentway Small and Scentway Pro?
The difference is the size of the unit, amount of oil it holds and the square feet it disperses to. The pro is much larger and holds up to 16 oz. of diffusing oil. It can disperse up to 4,000 sq. ft. and can also be installed into your HVAC. The hose is included in the “Blondie Pro” for your HVAC installation. The “Blondie Mini” is much smaller and easy to hide in your home. It holds 4 oz. of oil and disperses up to 2,000 sq. ft. We designed this unit to make a powerful punch. It dispurses more scent than most battery or app enabled small units. It also covers 3 times the square footage than most small diffusers of its size.


2, How do I set up my diffusers ?
We have helpful videos to set up the “Scentway” and “Scentway Pro.” Please scan the appropriate QR Code with your phone for set up instructions.
What is the warranty on my diffuser machine?
You will receive a 1 year warranty on your diffuser. Our machines are designed to use our Thomas Blonde diffusing oils. Use of other oils will damage the machine and therefore void the warranty. Email oceancielinc@gmail.com with any questions.

3, What does HVAC mean?

HVAC is an acronym that stands for Heating, Ventilation, and Air Conditioning. The term HVAC is used to describe a complete home comfort system that can be used to heat and cool your home, as well as provide improved indoor air quality.

4, Should I hook my Scentway Pro to my HVAC?
If you are hooking our “Blondie Pro” up to your HVAC unit whether it be in your home or commercial space please note you will have to refill your oil occasionally. If your HVAC is in your attic or a hard to reach place some customers choose for this to be a stand alone unit. You can hide it behind any decor in your home or office.


5, What times do you suggest I program my “Scentway Small” for?
9 am to 9pm. Set up diffuser to run at 20% to 30%. This should last a month on an 8 oz bottle of oil. It only holds 4 oz. at a time so you will have to refill the unit.
What times do you suggest I program my “Scentway Pro” for?
9 am to 9 pm or you can program it for your office hours. Set the diffuser to go off for 40 to 60 sec every 2 minutes.


6, How do I clean out my diffuser bottle for a new scent?
We sell a special cleaning blend that keeps your diffuser in tip top shape. Use anytime you want to change your scent in your diffuser. Pour a small amount in bottle and swirl around. Put back into your diffuser and let run for 10 min plus. After that pour out and let bottle dry before you add your new Scentway scent.

7, Are your oils all natural?
We use 100% Natural Diffuser oils.

8, How does diffuser technology work?
Our process breaks down essential oils into a very fine mist. This preserves the integrity of our oils without diluting in water or solvents. This patented technology produces nanoparticles that suspend in the air. Diffusing helps to reduce dust, pet dander allergens, and other airborne allergens from non-living matter. Scent diffusers support a healthier approach to indoor air quality while providing ambience for your home.


9, What if my unit does not run?
Check to make sure the power adaptor is properly plugged in. If hours of operation timer is set incorrectly and you are trying to diffuse during the time that the machine is programmed to be off. Remember the machine runs on military time. Make sure you have it set to the correct time. Email oceancielinc@gmail.com for help.


10, Is it safe to use with children and pets?
Yes, use as directed and only with Scentway aroma diffusing blends.


11, How do I connect to HVAC?
Depending on the HVAC set up of your home and amount of air handlers that service your entire home, choose the air handler that covers the most area. Drill a 6 mm hole in the air supply duct.
Make sure to drill a 6 mm hole before the duct splits to different areas of the house.
The Scentway Pro comes with the air tube and an HVAC adaptor. Screw in the HVAC adaptor into the diffuser outlet.
Keep the air tube length between 10 – 20 inches.
Make sure the tube is always straight and not kinked, or has air pockets.
Sit the Scentway Pro on a shelf or floor near the air duct where you will be connecting it to.
Insert the air tube to the air duct.
Insert the tube with the airflow not against it.
Seal it with HVAC tape.


12, What is the best location for your diffuser?
The key to effective scenting is choosing the correct spot for the diffuser from which the oils will diffuse. This generally means determining the most central location in the area you wish to be scented.

13, What is a Type C device?
USB Type-C is a multifunctional connector with expanded capabilities that allows energy to be transmitted through a single cable.


Scentway Essential oil

Shipping policy


Where do you ship to?
The continental United States and Canada.

How long will my order take?
Please allow 2-5 days of processing time before leaving our shipping facility. We appreciate your business.

Returns and exchanges

What is your return policy?
Please inspect your order carefully when you receive it. All of our products are thoroughly inspected before they are shipped to ensure you receive the best possible product.

In the event of damage during shipping, please contact our customer care department within seven (7) days of receiving your purchase at info@scentwaydiffuser.com. Due to the nature of our products, all sales are final. We will replace broken items when possible or offer a replacement on items damaged during shipping. Returns, refunds or replacement products for reasons other than damage incurred during shipping cannot be accepted.